Return & Refund policy
π Return & Refund Policy
Β
Since our products are personalized and custom-made, we do not accept returns or exchanges once the order is confirmed.
Β
β Non-Returnable Items:
Customized photo frames, personalized gifts, and custom products cannot be returned unless they arrive damaged or incorrect.
Β
β Damaged or Wrong Product:
If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with clear photos/videos.
Β
We will review the issue and provide a replacement or suitable solution.
Β
π³ Refunds:
Refunds (if approved) will be processed to the original payment method within 5-7 business days.
Β
For support, contact us on WhatsApp/Mail
8178257205
Heartsygift.info@gmail.com